A free chapter, from the book "Achieving Quality and Compliance Excellence in Pharmaceuticals: A Master Class GMP Guide", titled "Meaningful Performance Metrics for Compliance", written by Roger Janczak, can be accessed for free here.
The focus is:
Performance metrics are an essential element of the management review process. A well designed set of metrics enables managers to evaluate the performance of their business processes, make decisions based on the evaluation and take action. Quality metrics may include elements such as customer satisfaction, supplier performance, manufacturing defects, complaints, cycle times and many other internal or external processes. This chapter provides a framework for establishing the right quality indicators/metrics for evaluating the performance of the quality system. The primary objective of this chapter is to help the reader in designing appropriate tools that can assess the health of the quality system and to find the problems, ideally before they mature into a quality defect and fix them.
Posted by Tim Sandle